Separated Parents Policy

It is our expectation that separated parents work together respectfully and cooperatively, regarding the care of their child.

We request that any relevant legal documents or court orders outlining custody of the child or restricting parental involvement are provided prior to the initial consult or as they become available.

Either parent or legal guardian can:

  • schedule an appointment with their child
  • be present at their appointment
  • be sent a copy of their reports

unless there is a court order restricting their involvement in their child’s care

If the appointment is made by one parent, it is the responsibility of this parent to inform the other parent, invite them to attend, and provide feedback to them.

Decisions regarding a child’s medical treatment (e.g., whether to commence medication or start intervention therapy) should be made jointly by both parents wherever possible.


Our practice management software identifies a “nominated” parent. All communication by default will be addressed to that parent.

It is the responsibility of the nominated parent to forward to the other parent in a timely manner the following:

  • Medical reports and letters
  • Automatic communications such as appointment reminders whether it is email or SMS form

Appointment reminders are sent as a courtesy and we reserve the right to charge a cancellation fee for non-attendance or late cancellation in the event that reminder communication has been sent to the “wrong” parent.


Payment is to be made on the day of the child’s appointment. If there is legal agreement that requires the other parent to pay all or part of the treatment costs, it is the attending parent’s responsibility to settle account and collect reimbursement from the other parent.